Innovation works best when everyone has a role—from engineers and production workers to customer-service staff, software developers, returns specialists and customers.
At Blue-White Industries, CEO Rob Gledhill says water technology is never designed in a vacuum. Quality assurance, tech support, sales, marketing and other teams contribute what they learn from building, troubleshooting, returning and using the equipment.
That company-wide approach brings field experience directly into product development. Better water equipment emerges when the people who design it listen to everyone who builds, supports and uses it.
Episode at https://www.waterloop.org/take-a-tour-of-manufacturing-innovation-in-america/
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