Digital water’s near-term impact may be less about replacing people than strengthening the decisions they already make.
Joshua Cantone of SUEZ says digital tools should complement operator experience, engineering judgment, and the systems utilities already use. The goal is assistance—not handing critical decisions over to software.
That distinction matters as AI enters more water-sector conversations. Cantone does not expect it to eliminate jobs or rewrite the fundamentals of designing a water main, replacing a sewer line, or operating a treatment plant.
The more realistic path is incremental: use digital tools to add context, improve consistency, and help experienced staff act on better information.
The transformation will depend on building technology that operators trust enough to use alongside their expertise—not instead of it.
Episode at https://youtu.be/FQ48U6y8guQ?si=6SSODfEGV6J_EWC-
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