Des Moines Water Works is building trust in tap water through multilingual outreach, facility tours, and community partnerships focused on immigrant and refugee populations.
Millions of Americans turn to bottled water not because of quality—but because of trust.
Melissa Walker, Communications and Outreach Manager at Des Moines Water Works, is tackling this challenge head-on by focusing on immigrant and refugee communities who often lack access to accurate information about local tap water.
Through multilingual campaigns, facility tours, and partnerships with healthcare providers and community groups, Melissa’s team is building trust—one conversation at a time. Their goal: empower community members to become ambassadors for safe, clean, and reliable drinking water.
Walker was a participant in the Transformative Water Leadership Academy of the American Water Works Association and WaterNow Alliance. This was a conversation from the Reservoir Center in Washington, D.C.
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