Technical expertise builds infrastructure, but it’s open dialogue that builds public trust.
In an industry where the daily "grind" of operations often leaves little room for reflection, the opportunity to gather and exchange honest perspectives is vital. Building institutional trust requires more than just meeting benchmarks; it requires water professionals to step away from their formal roles and listen to the varied "lenses" through which the public and their peers view water.
At Catalyst 2025, Ghassan Korban of Veolia highlighted that the value of this gathering is the chance for water professionals to engage in the kind of uncomfortable, open learning that isn't possible in a typical workday. By embracing these diverse perspectives, utilities can move toward a more transparent and relatable relationship with the communities they serve.
Content in collaboration with Rogue Water Lab.
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