Behind every lead pipe replacement is something you can’t see: data.
In this segment, Kristin Epstein of CDM Smith reframes how to think about lead service line replacement. Despite the engineering involved, she makes it clear — these projects are fundamentally about logistics, data management, and customer coordination.
Each service line is more than a pipe. It’s tied to a home, a resident, permits, materials, and multiple stages of work. Multiply that by thousands of properties, and the challenge becomes managing information at scale.
That’s why strong data systems are essential from the very beginning.
Kristin highlights the importance of GIS-based platforms that allow utilities to map service lines, integrate historical records, and track progress in real time. From installation records to right-of-entry approvals, every piece of information needs to be organized, accessible, and built for long-term use.
Because when the data is structured well, the work moves faster — and smarter.
Read the report: https://www.jerseywaterworks.org/reso...
00:00 – It’s Not Just Engineering
00:12 – Managing Thousands of Service Lines
00:32 – Why Data Management Is Critical
00:50 – Using GIS to Track Every Property
01:10 – Building a System from the Start
waterloop is a nonprofit news outlet exploring solutions for water sustainability. Visit https://www.waterloop.org/
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